Cancellation & refunds

Cancelling an order

• You can cancel an order before it is dispatched by emailing or WhatsApp-ing us with your order number. You receive a full refund.
• Once an order has been dispatched it cannot be cancelled; the return rules below apply instead.
• Bulk, seer-set and custom orders cannot be cancelled once packed or customised to your requirement.

Returns & replacements

We accept a return or replacement when an item arrives:

• damaged (dented, cracked or broken in transit),
• defective (for example a leaking cooker or a faulty whistle), or
• different from what you ordered (wrong item, size or quantity).

To request one:

1. Contact us within 48 hours of delivery with your order number.
2. Share the unboxing video and clear photos of the item and the packing.
3. Keep the item unused, with its original packing, until the return is completed.

Once approved, we arrange a pickup or tell you how to send the item, and we send a replacement or refund you — your choice, subject to stock.

What we cannot take back

• Items that have been used, washed, seasoned, heated or engraved, unless they are defective.
• Change-of-mind returns, since vessels are used for food and pooja.
• Natural darkening of brass, bronze or copper, and minor finishing marks.

Refunds

• Approved refunds are made to the original payment method through Razorpay within 5–7 working days. Your bank may take a few extra days to show it.
• For cash-on-delivery orders, refunds are made by UPI or bank transfer to an account you give us.
• If the return is due to our error or transit damage, delivery charges are refunded too, and return shipping is free for you.
• If a payment was taken but no order was created, the amount is refunded automatically by Razorpay or your bank within 5–7 working days. Email us if it does not arrive.

Seller & grievance officer

Mahalaxmi Metals, Tamil Nadu, India · Email: hello@mahalaxmimetals.net · Full address and phone number: see our Contact page.

Grievance officer: the Proprietor, Mahalaxmi Metals, reachable at the email above. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.